Customer perceived quality, relationship quality and business loyalty : an example of B2B organization /

Customer perceived quality, relationship quality and business loyalty : an example of B2B organization /

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书目详细资料
主要作者:	Kong, Shin Yee
格式:	Thesis 图书
语言:	English
出版:	2008.
主题:	Manufacturing industries > Malaysia > Quality control. Customer loyalty > Malaysia > Case studies. Consumer satisfaction > Malaysia. Customer relations > Malaysia > Management. Industrial marketing > Malaysia > Research.
在线阅读:	http://dspace.fsktm.um.edu.my/handle/1812/785
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