Psychosocial characteristics of consumer complaining behaviour towards public services in the Klang Valley /

Psychosocial characteristics of consumer complaining behaviour towards public services in the Klang Valley /

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書目詳細資料
主要作者: Ruziati Mior Ahamad Ariffin
格式: Thesis 圖書
語言:English
出版: 2010.
主題:
Consumer complaints > Malaysia > Klang Valley (Selangor) > Psychological aspects.
Civil service > Customer services > Malaysia > Klang Valley (Selangor).
Service industries > Malaysia > Klang Valley (Selangor).
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實物特徵
實物描述:xii, 280 [4] leaves : ill. ; 30 cm.
參考書目:Bibliography: leaves 176-207.

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