Determining effect of website usability and satisfaction on loyality and positive word-of-mouth : Malaysia internet banking /

Determining effect of website usability and satisfaction on loyality and positive word-of-mouth : Malaysia internet banking /

Saved in:

书目详细资料
主要作者:	Tan, Hui Lee
格式:	Thesis 图书
语言:	English
出版:	2010.
主题:	Customer loyalty > Malaysia. Customer services > Malaysia. Customer relations > Malaysia. Internet banking > Malaysia.
在线阅读:	http://studentsrepo.um.edu.my/id/eprint/1620
标签:	添加标签没有标签, 成为第一个标记此记录!

相似书籍

A study on the determinants of customer loyalty using internet banking website in Malaysia /
由: Beh, Valerie Yin Yee
出版: (2009)

Intervening role of loyalty reward programs and E-word-of-mouth on smartphone brand loyalty in Malaysia
由: Mohammadi, Alireza
出版: (2019)

Factors influencing Arab and non-Arab customers' satisfaction towards banks in Malaysia /
由: Al-Mallah, Nada Tareq
出版: (2012)

Determinants of international Muslim tourists’ empowerment and attitude, and their impact on loyalty
由: Ab Hamid, Siti Halimah
出版: (2018)

The role of customer information in providing banking services: a case study at a top three bank in Malaysia / Abdullah Sadli
由: Sadli, Abdullah
出版: (2002)

Customer loyalty in financial services from a service-dominant logic perspective /
由: Kat, Mui Ling
出版: (2010)

The effect of word of mouth on handphone switching /
由: On, Boon Seng
出版: (2009)

Evaluating usability of nova Customer Relationship Management (CRM) system in Telekom Malaysia / Muhammad Ashraf Ahmad Fuad
由: Ahmad Fuad, Muhammad Ashraf
出版: (2012)

Service quality, customer satisfaction and loyalty towards JKR Malaysia /
由: Mohammad Suhainy Abdull Rahim
出版: (2009)

Internal marketing : a study of management support and employees' commitment to customer service in banking industry of Malaysia /
由: Sim, Chin Ming
出版: (2008)

The impact of service quality on customer choice towards private hospital: a case study in USAINS / Nur Hafizah Mat Husain
由: Mat Husain, Nur Hafizah
出版: (2015)

Consumer perceptions towards fashion retailer loyalty programs and their impact on consumer loyalty /
由: Tee, Yee Hsia
出版: (2009)

Market orientation, service quality and business performance of hotels in Klang Valley of Malaysia / Muhammad Bonnie Lopez
由: Lopez, Muhammad Bonnie
出版: (2010)

Implementation of customer service system using three-tier architecture / Nursabrina Amran
由: Amran, Nursabrina
出版: (2015)

Customer relationship management (CRM): SMS technology for auto dispatching in data restoration tracking system / Mohd Najmuddin Mohd Hassan
由: Mohd Hassan, Mohd Najmuddin
出版: (2004)

Evaluating service quality of Total Hospital Information System (THIS): a case study at Hospital Sungai Buloh / Nurul Azilah Jalil
由: Jalil, Nurul Azilah
出版: (2015)

Customer perception on service quality for Bayu Balau Beach Resort (hotel & chalet) / Mohammad Nur Asyraf Md Sahlan
由: Md Sahlan, Mohammad Nur Asyraf
出版: (2017)

Influence of customer relationship management, technology innovation and customer empowerment on customer loyalty in Kuwaiti banks
由: Aldaihani, Faraj Mazyed Faraj
出版: (2021)

Selection criteria and product holding of Malaysia working in Klang Valley who practices multiple banking /
由: Yeoh, Ai Leen
出版: (2007)

The relationships among service quality, corporate image, student satisfaction and positive word-of-mouth in a Malaysian private university /
由: Khoo, Yen Ting
出版: (2012)

Customer value and CRM performance for online store : Chinese online share trading market /
由: Tan, Hean Seng
出版: (2007)

Event management knowledge domains as the antecedents for successful cultural events in Malaysia / Qistina Donna Lee Abdullah
由: Lee Abdullah, Qistina Donna
出版: (2014)

The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
由: Jan, Muhammad Tahir
出版: (2012)

Service quality and mediating role of perceived value and international tourist satisfaction on tourist loyalty in 4- and 5- star hotels in Kuala Lumpur, Malaysia
由: Keshavarz, Yousef
出版: (2016)

Customer satisfaction of services offered by BUJ Technology Enterprise Sdn. Bhd / Nur Syahida Azma Mohd Yusoff
由: Mohd Yusoff, Nur Syahida Azma
出版: (2011)

Modelling Importance Performance Analysis (IPA) to improve service quality in luxury hotel / Nor Atiqah Abdul Karim, Nur Shuhada Mohamad Radzi and Siti Mariah Mohd Basri
由: Abdul Karim, Nor Atiqah, et al.
出版: (2015)

Customer satisfaction and retail banking : an assessement of some of the key antecedents of customer satisfaction in retail banking /
由: Hamdan Abdul Hamid
出版: (2007)

Self-service technology and internet banking : an investigation of consumers' trial decision /
由: Chai, Keng Fui
出版: (2008)

Dimensions of sports and recreational service quality influencing member satisfaction at Ara Muay Thai gym / Nellisa Nursyafira Mohd Fadzli, Fatin Nur Farisha Mohd Razali and Nor Norita Japri
由: Mohd Fadzli, Nellisa Nursyafira, et al.
出版: (2020)

' Customers satisfaction towards the effectiveness of order cycle time management at perodua parts sales department / Rohana Bulat
由: Bulat, Rohana
出版: (2019)

The effects of hotel’s brand personality dimensions on customer’s satisfaction in Kuala Lumpur hotels / Nadiah Abu Zaireen
由: Abu Zaireen, Nadiah
出版: (2013)

A customer care at songket sutera asli company / Siti Khadijah Abd wahab
由: Abd wahab, Siti Khadijah
出版: (2003)

The moderating effect of brand trust on the relationship between customer brand engagement and brand loyalty for local car brands in Malaysia / Nurul Aqmar Zaidun
由: Zaidun, Nurul Aqmar
出版: (2021)

An adoption of strategic CRM-i framework: a case study / Wan Muhamad Asiff Wan Draman
由: Wan Draman, Wan Muhamad Asiff
出版: (2011)

The influence of social media towards guest visit intention to hotel industry / Norfaqihah Mohd Yusoff and Anis Hazwani Alam
由: Md Aliudin, Nur Alia, et al.
出版: (2021)

Factors influencing customers patronizing ethnic restaurant: a case study on Thai restaurant / Nur Sakinah Mazlan
由: Mazlan, Nur Sakinah
出版: (2020)

Patrons patronage eatertainment restaurant / Za'im Zharfan Abdul Haling
由: Abdul Haling, Za'im Zharfan
出版: (2016)

Evaluation of broadband usage and service quality in Kota Kinabalu, Sabah / Ridwan Mokhtar, Yaakob Mahmood and Nasrul Fadhrullah Isa
由: Mokhtar, Ridwan, et al.
出版: (2010)

Customer satisfaction towards online shopping using smartphone in Kota Kinabalu / Dayang Suhaila Asyikin Jun
由: Jun, Dayang Suhaila Asyikin
出版: (2019)

Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof
由: Yusof, Mohammad Zulikiflee
出版: (2016)

Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group