Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia /

Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia /

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書目詳細資料
主要作者:	Nor Ilyani Zainal
格式:	Thesis 圖書
語言:	English
出版:	2011.
主題:	Telecommunication > Malaysia. Consumer satisfaction > Malaysia. Telecommunication > Marketing.
在線閱讀:	http://studentsrepo.um.edu.my/id/eprint/1311
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!

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