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  1. 41
    Tuition centres determinants of acceptance and loyalty for future business sustainability /
    by Balasubramaniam Tharmiah
    Published 2008
    Subjects: “...Service industries Malaysia Quality control....”
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  2. 42
    Expectancy disconfirmation of service delivery by Kota Bharu Municipal Council /
    by Nublah Nurina Nazran
    Published 2017
    Subjects: “...Service industries Malaysia Kelantan Management....”
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  3. 43
    A legal study on consumer protection in the service industry in Malaysia with special reference to the motor vehicle service and repair /
    by Elistina binti Abu Bakar
    Published 2010
    Subjects: “...Service industries Malaysia...”
    Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library.
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  4. 44
    The relationship of service quality, consumer decision factors and brand equity /
    by Ladda Vatjanasaregagul
    Published 2007
    Subjects: “...Service industries Thailand Quality control...”
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  5. 45
    Transformasi sistem percukaian Malaysia dengan pelaksanaan Cukai Barangan dan Perkhidmatan (GST) : analisis menurut maqasid al-syariah /
    by Nur Hidayah Abd Latiff
    Published 2017
    Subjects: “...Service industries Taxation Malaysia....”
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  6. 46
    The effect of country image and an institution's reputation on students' decision on where to study /
    Subjects: “...Service industries Malaysia Quality control...”
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  7. 47
    Psychosocial characteristics of consumer complaining behaviour towards public services in the Klang Valley /
    by Ruziati Mior Ahamad Ariffin
    Published 2010
    Subjects: “...Service industries Malaysia Klang Valley (Selangor)....”
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  8. 48
    Measuring information system perfomance in public sector : a case study in Pahang State Education Department /
    by Mohd Aidil Riduan Awang Kader
    Published 2009
    Subjects: “...Service industries Pahang Information technology Quality control....”
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  9. 49
    The influence of relationship quality on customer loyalty : evidence from the practices of outsourcing in the Malaysian hotel industry /
    by Maria Abdul Rahman
    Published 2014
    Subjects: “...Hospitality industry Customer services Malaysia....”
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  10. 50
    Consumers' evaluation on B2C E-commerce service quality : Malaysian perspective /
    by Shahril Azwan Ismail
    Published 2008
    Subjects: “...Service industries Malaysia Quality control....”
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  11. 51
    A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres /
    by Tan, Seng Khee
    Published 1996
    Subjects: “...Service industries Malaysia Quality control...”
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  12. 52
    General Agreement on Trade in Services (GATS) : its effects and implementation in Malaysia /
    by Kasa, Ali
    Published 2005
    Subjects: “...Service industries Government policy Malaysia 87090...”
    Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library.
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  13. 53
    Evaluation of service quality (SERVQUAL) performance on managing agent in a strata housing scheme /
    by Shamree Liew @ Romzie
    Published 2010
    Subjects: “...Service industries Kuala Lumpur (W.P.) Quality control....”
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