Showing 1 - 16 results of 16 for search '"Customer service"', query time: 0.03s Refine Results
  1. 1
    Impact Of Servicescape Failures And Associated Recovery Strategies On Customer Behavior In The Food Service Industry
    by Chua, Bee Lia
    Published 2009
    Subjects: “...Customer service - Marketing...”
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  2. 2
    Customer and Employee Service Quality Management in the Airline Industry
    by Petchi, Cessie Sylvia
    Published 2003
    Subjects: “...Airlines - Customer services - Malaysia...”
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  3. 3
    Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry
    by Chan, Wei Leong
    Published 2018
    Subjects: “...Hospitality industry - Customer services...”
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  4. 4
    Influence of employee capability and relational process on service quality and customer outcomes in customer relationship management
    by Ramli, Suriana
    Published 2017
    Subjects: “...Customer services...”
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  5. 5
    Service quality of banks after merger : consumers' perception
    by Hong, Yong Hoe
    Published 2001
    Subjects: “...Banks and banking - Customer services - Quality control...”
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  6. 6
    Effects of standardization and customization level on service quality, customer satisfaction and loyalty, and moderating roles of service nature and customer needs
    by Kasiri, Leila Agha
    Published 2015
    Subjects: “...Customer services...”
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  7. 7
    Imej korporat Telekom Malaysia Berhad : satu kajian terhadap kepuasan pelanggan dan kualiti perkhidmatan
    by Abdullah, Zulhamri
    Published 2000
    Subjects: “...Customer services - Quality control - Telecommunication...”
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  8. 8
    International students’ experiences of hospitality service in Malaysian research universities
    by Tukimin, Siti Nurhidayaah
    Published 2016
    Subjects: “...Hospitality industry - Customer services...”
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  9. 9
    Analyzing Malaysian consumers' decision making styles dimensions in banking services
    by Zainal Ariffin, Zailin
    Published 2002
    Subjects: “...Banks and banking - Customer services - Malaysia...”
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  10. 10
    The Effect of Service Process on Guests Encounter Satisfaction at Three-Star Hotels
    by Mohd Ali, Hairuddin
    Published 2006
    Subjects: “...Customer services - Peninsular Malaysia...”
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  11. 11
    Measuring The Service Quality Of Selangor Area Farmers’ Organisations
    by Abd. Halid, Mohammed Rizal
    Published 2007
    Subjects: “...Agricultural cooperative credit associations - Customer services - Selangor - Case studies...”
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  12. 12
    Causal relationship between service guarantees and customer satisfaction in four-and five-star hotels in Malaysia
    by Mohd Shahril, Aslinda
    Published 2014
    Subjects: “...Customer services - Malaysia...”
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  13. 13
    Service quality and mediating role of perceived value and international tourist satisfaction on tourist loyalty in 4- and 5- star hotels in Kuala Lumpur, Malaysia
    by Keshavarz, Yousef
    Published 2016
    Subjects: “...Hotels - Customer services - Malaysia - Kuala Lumpur...”
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  14. 14
    Effects of customer relationship management, customer perceived value and customer socio - demographic characteristics on bank customers’ loyalty in Ghana
    by Agbemabiese, George Cudjoe
    Published 2018
    Subjects: “...Customer services...”
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  15. 15
    Guests’ satisfaction with service quality provided by homestays in Selangor, Malaysia
    by Raju, Munieleswar
    Published 2015
    Subjects: “...Lodging-houses - Customer services - Selangor...”
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  16. 16
    Satisfaction and behavioural intention of Middle Eastern tourists toward Malaysian restaurants
    by Sara, Safaeimehneh
    Published 2018
    Subjects: “...Restaurants - Customer services - Malaysia...”
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