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  1. 81
    Perceptions on bus service quality in Penang /
    Subjects: “...Customer services Quality control Research....”
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  2. 82
    Tuition centres determinants of acceptance and loyalty for future business sustainability /
    by Balasubramaniam Tharmiah
    Published 2008
    Subjects: “...Customer services Malaysia Quality control....”
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  3. 83
    The effect of service innovation and customer choices on customer value in the hospitality industry in Malaysia /
    by Bhuvanes Veerakumaran
    Published 2009
    Subjects: “...Hospitality industry Customer services Malaysia....”
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  4. 84
    Improving delivery of shared public services in Kampala Capital City Authority Uganda /
    by Madinah, Nabukeera
    Published 2015
    Subjects: “...Customer services Uganda Quality control....”
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  5. 85
    Human resource management and employee perception of service quality in the Malaysian golf clubs /
    by Solha Husin
    Published 2009
    Subjects: “...Golf clubs (Sporting goods) Customer services Malaysia....”
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  6. 86
    A TQM approach on the measurement of customer satisfaction for users of cellular telephones /
    by Subramaniam K. S. Gopala Iyer
    Published 1998
    Subjects: “...Cellular radio equipment industry Malaysia Customer services....”
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  7. 87
    An analysis on the intention to use myEPF (online EPF service) among Malaysians /
    by Nor Azlina Abdul Aziz
    Published 2008
    Subjects: “...Online information services industry Customer services Malaysia....”
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  8. 88
    Service quality, customer satisfaction and loyalty towards JKR Malaysia /
    by Mohammad Suhainy Abdull Rahim
    Published 2009
    Subjects: “...Customer services Malaysia....”
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  9. 89
    Relationship of functional and relational value to behavioral intention of bank customers in Malaysia /
    by Nasreen Khan
    Published 2012
    Subjects: “...Banks and banking Customer services Malaysia....”
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  10. 90
    Determinants of Islamic bank selection : a case study of Bank Rakyat /
    by Nor Hafizan Razali
    Published 2011
    Subjects: “...Banks and banking Customer services Malaysia....”
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  11. 91
    Peningkatan productiviti dan kualiti dalam sebuah bank perdagangan : satu kajian khusus ke atas konsep pusat perniagaan komersial dan tatacara baru proses perniagaan /
    by Mohammad Rodzi Ismail
    Published 1997
    Subjects: “...Banks and banking Malaysia Customer services Quality control....”
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  12. 92
    Expectation and perception towards University of Malaya's service quality /
    by Mohd Hairolnezam Kahmis
    Published 2013
    Subjects: “...Customer services Quality control Case studies...”
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  13. 93
    Electronic banking in Malaysia : consumer perception & behaviour /
    by Lee, Jiann Liang
    Published 1999
    Subjects: “...Banks and banking Malaysia Customer services....”
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  14. 94
    The study of antecedents of customer loyalty towards established mobile service providers in Malaysia /
    by Yap, Nicole Chen Yan
    Published 2010
    Subjects: “...Cell phone services industry Customer services Malaysia....”
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  15. 95
    Psychosocial characteristics of consumer complaining behaviour towards public services in the Klang Valley /
    by Ruziati Mior Ahamad Ariffin
    Published 2010
    Subjects: “...Civil service Customer services Malaysia Klang Valley (Selangor)....”
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  16. 96
    Measuring information system perfomance in public sector : a case study in Pahang State Education Department /
    by Mohd Aidil Riduan Awang Kader
    Published 2009
    Subjects: “...Civil service Pahang Customer services....”
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  17. 97
    IT in banking : a study of selected services /
    by Ramesh Mohan
    Published 1998
    Subjects: “...Banks and banking Malaysia Customer services....”
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  18. 98
    Cyberbanking and conventional banking : a comparative study /
    by Teoh, Peng Hooi
    Published 1998
    Subjects: “...Banks and banking Malaysia Customer services....”
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  19. 99
    Virtual brand personality, customer satisfaction and brand loyalty in online banking industry /
    by Ong, Khian Sin
    Published 2009
    Subjects: “...Banks and banking Customer services Information technology Malaysia....”
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  20. 100
    Perceived information security and consumer trust in electronic commerce transactions : a survey of internet banking adoption in Malaysia /
    by Sarrafiaghdam, Alireza
    Published 2008
    Subjects: “...Electronic commerce Customer services Malaysia....”
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