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  1. 1
    Penglibatan masyarakat melalui sistem aduan awam menurut perspektif Islam : kajian di Jabatan Kemajuan Islam Malaysia dan Tabung Haji /
    by Madihatun Zainuddin
    Published 2020
    Thesis Book
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  2. 2
    Psychosocial characteristics of consumer complaining behaviour towards public services in the Klang Valley /
    by Ruziati Mior Ahamad Ariffin
    Published 2010
    Thesis Book
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  3. 3
    Consumer complaint behaviour and the effectiveness of consumer court in Malaysia /
    by Zhao, Wen Jie
    Published 2011
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  4. 4
    Impak pengurusan aduan dan kualiti perkhidmatan ke atas imej organisasi di perpustakaan institusi pengajian tinggi awam (IPTA) Malaysia /
    Thesis Book
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  5. 5
    A contrastive study of categoriesof complaints of Malaysian and American customers on facebook /
    by Siti Aishah Mohd Rosdy
    Published 2017
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  6. 6
    Study on complaint handling system in Jabatan Pembangunan dan Penyelenggaraan Harta Benda, University of Malaya /
    by Azahar Awalludin
    Published 2001
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  7. 7
    Brand perception, locus of control and consumer knowledge as mediators in consumer complaint behaviour /
    by Chan, Choy Ping
    Published 2009
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  8. 8
    Keberkesanan pengurusan aduan : kajian kes di Majlis Bandaraya Melaka Bersejarah /
    by Siti Nor Faizah Mohamad Kassim
    Published 2011
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