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  1. 1
    English language needs of help desk personnel in the electronics industries /
    by Ng, Swee Ging
    Published 2006
    Subjects: “...Electronic industries Customer services Management....”
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  2. 2
    Customer satisfaction : a study on highway service provider /
    by Mat Sanusi Basri
    Published 2008
    Subjects: “...Service industries Customer services Malaysia....”
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  3. 3
    Startup of an engineering services company : managing the first year /
    by Arrifian Harmain
    Published 1996
    Subjects: “...Electric industries Malaysia Customer services...”
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  4. 4
    A study of the perception of customer satisfaction towards the supply and services provided by Tenaga Nasional Berhad : customer satisfaction index survey /
    by Abdul Haris Abdul Karim
    Published 1996
    Subjects: “...Service industries Malaysia....”
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  5. 5
    Human computer interaction approach in customer relationship management based on supplier perspective /
    by Norhaily Azizan
    Published 2008
    Subjects: “...Service industries Marketing....”
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  6. 6
    Self-service technology and internet banking : an investigation of consumers' trial decision /
    by Chai, Keng Fui
    Published 2008
    Subjects: “...Service industries Customer services Malaysia....”
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  7. 7
    Customer satisfaction : a study of admixtures buyers /
    by Foo, Kian Chai
    Published 2000
    Subjects: “...Manufacturing industries Malaysia Customer services...”
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  8. 8
    Tuition centres determinants of acceptance and loyalty for future business sustainability /
    by Balasubramaniam Tharmiah
    Published 2008
    Subjects: “...Service industries Malaysia Quality control....”
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  9. 9
    The relationship of service quality, consumer decision factors and brand equity /
    by Ladda Vatjanasaregagul
    Published 2007
    Subjects: “...Service industries Thailand Quality control...”
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  10. 10
    The effect of service innovation and customer choices on customer value in the hospitality industry in Malaysia /
    by Bhuvanes Veerakumaran
    Published 2009
    Subjects: “...Hospitality industry Customer services Malaysia....”
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  11. 11
    Psychosocial characteristics of consumer complaining behaviour towards public services in the Klang Valley /
    by Ruziati Mior Ahamad Ariffin
    Published 2010
    Subjects: “...Service industries Malaysia Klang Valley (Selangor)....”
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  12. 12
    Measuring information system perfomance in public sector : a case study in Pahang State Education Department /
    by Mohd Aidil Riduan Awang Kader
    Published 2009
    Subjects: “...Service industries Pahang Information technology Quality control....”
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  13. 13
    The influence of relationship quality on customer loyalty : evidence from the practices of outsourcing in the Malaysian hotel industry /
    by Maria Abdul Rahman
    Published 2014
    Subjects: “...Hospitality industry Customer services Malaysia....”
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  14. 14
    Consumers' evaluation on B2C E-commerce service quality : Malaysian perspective /
    by Shahril Azwan Ismail
    Published 2008
    Subjects: “...Service industries Malaysia Quality control....”
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  15. 15
    A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres /
    by Tan, Seng Khee
    Published 1996
    Subjects: “...Service industries Malaysia Quality control...”
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  16. 16
    A TQM approach on the measurement of customer satisfaction for users of cellular telephones /
    by Subramaniam K. S. Gopala Iyer
    Published 1998
    Subjects: “...Cellular radio equipment industry Malaysia Quality control....”
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  17. 17
    The effect of a market orientation on business performance in the Indonesian lodging sector /
    by Karjantoro, Handoko
    Published 2001
    Subjects: “...Hospitality industry Indonesia Marketing...”
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  18. 18
    The study of antecedents of customer loyalty towards established mobile service providers in Malaysia /
    by Yap, Nicole Chen Yan
    Published 2010
    Subjects: “...Cell phone services industry Customer services Malaysia....”
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  19. 19
    A study of pharmacy customers' profiles and preferences in an urban area /
    by Yoon, Hin Siang
    Published 1996
    Subjects: “...Pharmaceutical industry Malaysia Customer services...”
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  20. 20
    Customer loyalty in financial services from a service-dominant logic perspective /
    by Kat, Mui Ling
    Published 2010
    Subjects: “...Financial services industry Customer services Malaysia....”
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