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  1. 61
    Self-service technology and internet banking : an investigation of consumers' trial decision /
    by Chai, Keng Fui
    Published 2008
    Subjects: “...Service industries Customer services Malaysia....”
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  2. 62
    Performance measurement system design in service organizations in Malaysia /
    by Amizawati Mohd. Amir
    Published 2008
    Subjects: “...Service industries Quality control...”
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  3. 63
    The influence of relationship ties on communication approaches and relationship outcomes in interpersonal selling : a Chinese socio-cultural perspective /
    by Ong, Corrine Shiow Ling
    Published 1998
    Subjects: “...Service industries Marketing Singapore...”
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  4. 64
    Tuition centres determinants of acceptance and loyalty for future business sustainability /
    by Balasubramaniam Tharmiah
    Published 2008
    Subjects: “...Service industries Malaysia Quality control....”
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  5. 65
    Expectancy disconfirmation of service delivery by Kota Bharu Municipal Council /
    by Nublah Nurina Nazran
    Published 2017
    Subjects: “...Service industries Malaysia Kelantan Management....”
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  6. 66
    A legal study on consumer protection in the service industry in Malaysia with special reference to the motor vehicle service and repair /
    by Elistina binti Abu Bakar
    Published 2010
    Subjects: “...Service industries Malaysia...”
    Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library.
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  7. 67
    Total quality management and knowledge management in Malaysian manufacturing and service firms : a structural equation modeling approach /
    by Ooi, Keng Boon
    Published 2013
    Subjects: “...Service industries Malaysia Management....”
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  8. 68
    The relationship of service quality, consumer decision factors and brand equity /
    by Ladda Vatjanasaregagul
    Published 2007
    Subjects: “...Service industries Thailand Quality control...”
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  9. 69
    Transformasi sistem percukaian Malaysia dengan pelaksanaan Cukai Barangan dan Perkhidmatan (GST) : analisis menurut maqasid al-syariah /
    by Nur Hidayah Abd Latiff
    Published 2017
    Subjects: “...Service industries Taxation Malaysia....”
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  10. 70
    Mediating role of resistance in relationships between organizational culture, change, innovation, and organizational effectiveness in commercial banking sector of Pakistan
    by Naveed, Rana Tahir
    Published 2017
    Subjects: “...Financial services industry...”
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  11. 71
    Wireless communications industry of Malaysia /
    by Yeo, Sin Fatt
    Published 2002
    Subjects: “...Cellular telephone services industry Malaysia....”
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  12. 72
    The relationship between ownership structure and firm value in the financial sector /
    by Tan, Beng Yee
    Published 2002
    Subjects: “...Financial services industry Ownership Malaysia....”
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  13. 73
    Regulating fintech via sandboxes : a comparative legal study in the UK, Australia and Malaysia /
    by Maryam Khalid
    Published 2021
    Subjects: “...Financial services industry Technological innovations Malaysia....”
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  14. 74
    The effect of country image and an institution's reputation on students' decision on where to study /
    Subjects: “...Service industries Malaysia Quality control...”
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  15. 75
    Determinants and outcomes of pathological internet use (PIU) among urban Klang Valley millennial teens / Pressca Neging
    by Neging, Pressca
    Published 2015
    Subjects: “...Cell phone services industry...”
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  16. 76
    The technical feasibility study on prepaid data purchase mobile application for XOX prepaid subscribers / Azlinda Mohamad
    by Mohamad, Azlinda
    Published 2015
    Subjects: “...Cell phone services industry...”
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  17. 77
    A study on the factor that influence of smartphone usage to older adults lifestyle / Anida Salleh
    by Salleh, Anida
    Published 2017
    Subjects: “...Cell phone services industry...”
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  18. 78
    The Effectiveness of a Private Human Resource Development Centre’s Outdoor Training Programme on Teamwork
    by Cheah, Fun Ling
    Published 2004
    Subjects: “...Education and training services industry...”
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  19. 79
    Psychosocial characteristics of consumer complaining behaviour towards public services in the Klang Valley /
    by Ruziati Mior Ahamad Ariffin
    Published 2010
    Subjects: “...Service industries Malaysia Klang Valley (Selangor)....”
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  20. 80
    MyUfm song online voting system / Nor Amalina Shaaffiee
    by Shaaffiee, Nor Amalina
    Published 2013
    Subjects: “...Online information services industry...”
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