Customer Relationship Management (CRM) practices in Libraries: a comparative study between Melaka Public Library & Multimedia University Library / Normahizah Mahat
Customer Relationship Management (CRM) is not new in organization, company, and firms. This term is always being used for organization to reflect the relationship between the organizations with their customers. As the customers are the essential assets to the organizations, they have to identify the...
محفوظ في:
المؤلف الرئيسي: | Mahat, Normahizah |
---|---|
التنسيق: | أطروحة |
اللغة: | English |
منشور في: |
2004
|
الموضوعات: | |
الوصول للمادة أونلاين: | https://ir.uitm.edu.my/id/eprint/57733/1/57733.PDF |
الوسوم: |
إضافة وسم
لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!
|
مواد مشابهة
-
Therapeutic landscape quality towards satisfaction: assessment in public library / Haslinda Husaini
بواسطة: Husaini, Haslinda
منشور في: (2020) -
An investigation into the relationship between patterns of governance and public library development in Malaysia /
بواسطة: Ahmad Bakeri Abu Bakar
منشور في: (1988) -
The relationship between emotional intelligence and occupational performance among librarians in public libraries, Malaysia / Mad Khir Johari Abdullah Sani
بواسطة: Abdullah Sani, Mad Khir Johari
منشور في: (2013) -
The nature of business information services provision in public libraries in Malaysia: a case study / Masuri Ismail
بواسطة: Ismail, Masuri
منشور في: (2017) -
The factors affecting rural library services: a study of rural libraries in Selangor / Salasiah M Said
بواسطة: M Said, Salasiah
منشور في: (2012)