Psychosocial characteristics of consumer complaining behaviour towards public services in the Klang Valley /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
2010.
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| LEADER | 01179cam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | u831686 | ||
| 003 | SIRSI | ||
| 005 | 201106201130 | ||
| 008 | 110620s2010 my a t 000 0 eng m | ||
| 040 | |a UMM | ||
| 043 | |a a-my--- | ||
| 090 | |a GN6 |b UMP 2010 Ruzmaa | ||
| 100 | 0 | |a Ruziati Mior Ahamad Ariffin. | |
| 245 | 1 | 0 | |a Psychosocial characteristics of consumer complaining behaviour towards public services in the Klang Valley / |c Ruziati binti Mior Ahamad Ariffin. |
| 260 | |c 2010. | ||
| 300 | |a xii, 280 [4] leaves : |b ill. ; |c 30 cm. | ||
| 502 | |a Thesis (Ph.D) -- Jabatan Antropologi dan Sosiologi, Fakulti Sastera dan Sains Sosial, Universiti Malaya, 2011. | ||
| 504 | |a Bibliography: leaves 176-207. | ||
| 650 | 0 | |a Consumer complaints |z Malaysia |z Klang Valley (Selangor) |x Psychological aspects. | |
| 650 | 0 | |a Civil service |x Customer services |z Malaysia |z Klang Valley (Selangor). | |
| 650 | 0 | |a Service industries |z Malaysia |z Klang Valley (Selangor). | |
| 710 | 2 | |a Universiti Malaya. |b Jabatan Antropologi dan Sosiologi. | |
| 900 | |a NHS-ZA | ||
| 596 | |a 1 | ||
| 999 | |a GN6 UMP 2010 RUZMAA |w LC |c 1 |i A513576926 |d 5/3/2012 |e 5/3/2012 |f 19/7/2011 |g 1 |l STACKS |m P01UTAMA |n 5 |r Y |s Y |t TESIS |u 15/7/2011 | ||