Psychosocial characteristics of consumer complaining behaviour towards public services in the Klang Valley /

محفوظ في:

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Ruziati Mior Ahamad Ariffin
التنسيق:	أطروحة كتاب
اللغة:	English
منشور في:	2010.
الموضوعات:	Consumer complaints > Malaysia > Klang Valley (Selangor) > Psychological aspects. Civil service > Customer services > Malaysia > Klang Valley (Selangor). Service industries > Malaysia > Klang Valley (Selangor).
الوسوم:	إضافة وسم لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!


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040			\|a UMM
043			\|a a-my---
090			\|a GN6 \|b UMP 2010 Ruzmaa
100	0		\|a Ruziati Mior Ahamad Ariffin.
245	1	0	\|a Psychosocial characteristics of consumer complaining behaviour towards public services in the Klang Valley / \|c Ruziati binti Mior Ahamad Ariffin.
260			\|c 2010.
300			\|a xii, 280 [4] leaves : \|b ill. ; \|c 30 cm.
502			\|a Thesis (Ph.D) -- Jabatan Antropologi dan Sosiologi, Fakulti Sastera dan Sains Sosial, Universiti Malaya, 2011.
504			\|a Bibliography: leaves 176-207.
650		0	\|a Consumer complaints \|z Malaysia \|z Klang Valley (Selangor) \|x Psychological aspects.
650		0	\|a Civil service \|x Customer services \|z Malaysia \|z Klang Valley (Selangor).
650		0	\|a Service industries \|z Malaysia \|z Klang Valley (Selangor).
710	2		\|a Universiti Malaya. \|b Jabatan Antropologi dan Sosiologi.
900			\|a NHS-ZA
596			\|a 1
999			\|a GN6 UMP 2010 RUZMAA \|w LC \|c 1 \|i A513576926 \|d 5/3/2012 \|e 5/3/2012 \|f 19/7/2011 \|g 1 \|l STACKS \|m P01UTAMA \|n 5 \|r Y \|s Y \|t TESIS \|u 15/7/2011

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